Frequently Asked Questions

How is sales tax applied?

Required sales tax will be applied to orders based on the shipping address and on the final purchase amount plus shipping.

Can I apply prior sale prices to prior purchase?

Sale prices are for specified timeframes and on selected merchandise. Therefore, sale prices do not apply to prior purchases.

How do I cancel an order?

How can I make changes to my order?

What do I do if I need to correct an address?

What is the return policy?

What are the shipping options?

Where does Afro-Originals® ship? 

Afro-Originals® only ships to addresses domestically, which includes the continental United States, Alaska, and Hawaii. Afro-Originals® does not ship internationally or to P.O. Boxes, APO, FPO, and DPO addresses.

When will I receive my order?

What do I do if I never received my order?

How Long to Wait Before Your Order is Considered Late

Follow the chart below for when you should contact USPS about your order being late.

Continental United States Shipping

Service & Estimated Delivery   Contact USPS

First-Class Package Service® - 1 to 5 calendar days 5 or more days from the date of mailing

Priority Mail® - 1 to 3 business days 5 or more days from the date of mailing

Priority Express Mail® - 1 to 2 calendar days 6 pm (local time) on the guaranteed delivery date

 When is my order considered late?

Alaska and Hawaii Shipping

Service & Estimated Delivery   Contact USPS

First-Class Package Service® - 7 to 14 calendar days (Remote locations may take an

additional 1 to 2 weeks) 14 or more days from the date of mailing 

Priority Mail® - 2 to 5 business days

5 or more days from the date of mailing

Priority Express Mail® - 1 to 2 calendar days 6 pm (local time) on the guaranteed delivery date

What do I do if I received a defective order?

How do I cancel my order?

If you placed an order and wish to cancel, you have 30 minutes from the time you placed the order to contact Afro-Originals to make the change. 

How do I make changes to an order?

If you placed an order and wish to make changes, you have 30 minutes to contact Afro-Originals to make the change. 

Where are you located?
Afro-Originals® is located in Charlotte, NC USA.

How do I contact your company if my question isn’t answered here? You can email Afro-Originals® at sala@afrooriginals.com.